Peller Estates Winery

Lovely afternoon toured hosted by affable Alex at the sprawling Peller Estates on a warm May Saturday. Definitely, a learning experience, from the origins of the winery to appreciating the barrels and process of wine aging, was fantastic. Exploring the Ice Bar and tasting the wine was good value for the $45 per person. The tour was at least a 4-5 rating. A footnote is that there is the honesty in advertising. At the conclusion of the tour, we brought up three bottles to purchase. As we were cashing out, it appears that it took two individuals to advise us that the $5.00 off was applicable to the Ice Wine only. In fact, the female of the two seemed to enjoy saying 'Didn't Alex tell you Ice Wine only " - Why would someone there for client service take pleasure in the fact that they overtly discredit their own clients and website. How can you have dozens of staff, some of which take pride in admonishing a client at the cash register ready to pay upwards of $100 extra.- with respect, although Alex mentioned in conclusion, your website remains, " When you join us for The Greatest Winery Tour, you’ll unlock savings as you explore our Peller Estates wines. Enjoy $5 off per bottle purchased, up to the $45 cost of your tour' -It is clear as day and for even the casual reader would clearly take this was $5 each bottle. Not to mention we came a few hours just for the tour and to leave on such a dour note for a trivial reason is unfortunate. This is clearly a bait and switch, conscious or otherwise, and going through the expense of having two cashiers at one register embarrassing the customer after spending $150 for the three at tour with a tone as if we misread the website, saying 'we will advise the manager' is likely not an accurate representation of Mr. Peller's vision. All this over $15 dollars and potential lost business. Notwithstanding, we still purchased two bottles of wine but have permanently been put off by the misleading manner and condescending approach in which we likely will not return. kindly update your website to mention Ice Wine only for the benefit of transparency. Please do not response until you do so to ensure your future clients are treated with respect and dignity,

Could you please help us. We had a touring pass to try a few wine country estates to see where we would hold our company meetings and had this experience. 1st we thought the wording on the pass clearly said free touring and wine tasting? 2nd we made reservations before arrival for Saturday at 12 for the touring and wine testing and 1pm for lunch in your restaurant. Upon arrival we showed the pass at the front desk and told them we had reservations for tasting touring and lunch. = They said go out the door and turn right they will help you and show the pass. = we did that and walked to the 2 ladies standing at a location with out side tables and showed them the passes, We asked about the tour and tasting with the pass and they directed us to a table, We set down and picked the wine samples and asked about the food menu, She said the food was not free only wine samples as we kept showing the pass to try to understand and we said we under stand, and would like to have lunch at the out side patio since they would not let us in to eat inside as we thought the booking was for. After eating and still confused with what was going on we went to pay the bill and got charged for the wine tasting as well, we sent you the pass and bill for you to see. After we left and noticed we got billed for the tasting we called and the lady said a manager will call us back and refund the money Until now we got no call or refund. As a customer seeking not only quality but also exemplary service we felt we got pushed out side as we did not meet your standards, and would like to contact the consumer protection act if we do not hear from you. This experience has caused us to reconsider not signing a membership especially given our role in sourcing wines for corporate client meetings. Peller Estates should prioritize training to ensure customer service standards will meet the following consumer protection act. Now with the food we did not expect and was very disappointed to pay that much for some thing so low class as a table spoon of shredded lobster sticks on French fries and a 12 inch pizza U need to put pictures so people will see before they order

We had lunch on Sunday after wine tasting at Colanery Winery. The decor was very pretty. beautiful , fresh orchids everywhere . It was preset menu. We had butternut squash soup to start.( it was not much taste to it just salty). For main I had pickerel (very dry) When server ask how the meal is I said is dry she did not react to it. She just left. My husband finish the fish and he let me have the braised ribs. Dessert was nice.

Had an amazing experience at peller. My boyfriend and I went for the two course meal wine pairing. Lisa did an AMAZING job pairing all our dishes to a wine. I highly recommend doing the wine pairings and getting the lobster linguine. It's probably the best linguini I've had in my life. It was so flavourful and fresh. My boyfriend loved the braised short rib. From the moment we walked in at met the hostess, Samantha, to the end of the dinner with Lisa, I could not have been more pleased with the accommodations and service. These ladies both definitely made the experience great.

The Teller Winery was a very nice surprise in our itinerary. From the start when we arrived, we had a very nice welcome by Peter who explained everything about Peller's. Then, we head out to a wine tasting with Ailish who was an amazing host throughout the tour!